Palo Alto RMA Replacement

Palo Alto calls the new replacement FW a spare.

1. Login to the Customer Support Portal at https://support.paloaltonetworks.com
2. Expand the “Assets” tab
3. Click the “Spares” link
4. Click “Register New Spare” and register the serial number of the new spare

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5. Click the serial number of the spare to receive the licenses
6. Click the “Transfer Licenses” button.

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7. In the Transfer License window, select the OLD/Bad device from the list

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From this point you’re ready to export and import the configuration into the new FW. This is only an example for a NON-Panoroma swap.

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